Santander UK Plc
Financial Ombudsman decision DRN-6163736 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Santander said they were unable to raise a chargeback for the disputed transaction amountCard dispute or chargeback
Santander ought reasonably to have provided more clarity about what further information may have enabled them to progress the claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6163736.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.