Santander UK Plc
Financial Ombudsman decision DRN-6162663 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Treatment in financial difficulty
In the Ombudsman’s words
Mr P argues that Santander UK Plc treated him unfairly by allowing him to enter an unarranged overdraft on his current account.Unauthorised transaction
I think it did exercise reasonable forbearance in the circumstances.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6162663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.