Bank of Scotland Plc

Financial Ombudsman decision DRN-6161835 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr P complains that Bank of Scotland plc trading as Halifax (‘Halifax’) did not reimburse the funds he says he lost to a scam.APP scam refund refused

I am upholding the complaint in respect of the delay in giving Mr P an answer to his claim and his complaint.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6161835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.