J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6161018 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

won’t refund her for a cash machine withdrawal that wasn’t successfully completedPayment delayed or failed

I have also noted the time they took in trying to manage Ms O’s dispute. I feel this was prolongedComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6161018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.