MONZO BANK LIMITED
Financial Ombudsman decision DRN-6159848 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Ms R complained because Monzo Bank Ltd refused to refund her for payments she said she hadn’t authorised.Unauthorised transaction
it had exceeded the time limits for providing Ms R with an outcome, so it paid her £25 compensation.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6159848.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.