Debt Support Service Limited

Financial Ombudsman decision DRN-6159323 Upheld

Upheldoutcome, as published by the Ombudsman

£929redress stated in the decision

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund of interest the creditor who continued to charge the account should be repaid by DSS to Mr UCharges and fees

failed to administer his debt management plan (DMP) correctlyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6159323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.