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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6158520 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs J complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) has applied interest and charges to her overdraft account.Charges and fees

She explained that she is on benefits, a single parent, signed off with mental illness and dealing with PTSD. NatWest knew this and shouldn’t have assumed she could afford interest to restart without any assessment of her affordability or vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6158520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.