Barclays Bank UK PLC

Financial Ombudsman decision DRN-6158197 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

The issues with the return of the funds arose following the closure of Mr E’s account on 6 September 2024.Account closed or refused

Barclays need to balance the desire to be helpful to their former customer who is in some difficulty, with the need to ensure the money is paid to the correct customer.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6158197.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.