MONZO BANK LIMITED
Financial Ombudsman decision DRN-6158165 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
his card was blocked resulting in him not being able to access his fundsFunds blocked or frozen
Mr L made Monzo aware he was partially sightedSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6158165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.