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1st Class Credit Union Limited

Financial Ombudsman decision DRN-6157535 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refund to Mrs O’s outstanding loan balance all the interest relating to the additional funds she never accessedCharges and fees

Mrs O’s also unhappy 1st Class declined a subsequent loan application she made and that they gave her conflicting reasons and incorrect information as to why her application wasn’t approved.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6157535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.