MONZO BANK LIMITED
Financial Ombudsman decision DRN-6156376 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
CIFAS is a fraud prevention agency, which has a large database on which information is recorded to protect financial businesses and their customers against fraud.APP scam refund refused
Monzo informed him it would be closing his account with immediate effect.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6156376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.