NewDay Ltd

Financial Ombudsman decision DRN-6155383 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Sat Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss F complains NewDay Ltd (trading as Marbles) unfairly terminated her credit card account after she told it she was in financial difficulty.Account closed or refused

NewDay accepts its communication had fallen short. It said it should have informed Miss F her account was already at the point of termination and paid Miss F £70 for the distress and inconvenience caused.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A), FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6155383.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.