Furness Building Society

Financial Ombudsman decision DRN-6154905 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

allowed his ex-wife (who I will refer to as Ms X) to take a new fixed rate on their jointly held mortgage against his wishesMortgage administration

Furness has also accepted that it didn’t keep him informed about what was happeningComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6154905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.