Barclays Bank UK PLC

Financial Ombudsman decision DRN-6154899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

After taking what he thought was a one-year fixed interest rate product on his mortgage in July 2025, he later discovered the end date for the product was 30 September 2026.Interest and rates

Mr T’s complaint is about his mortgage account held with Barclays Bank UK Plc.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6154899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.