HSBC UK Bank Plc
Financial Ombudsman decision DRN-6150738 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Ms E complains about how HSBC UK Bank Plc is managing her mortgage.Mortgage administration
Ms E also complained about her initial mortgage appointment. She said it was three hours long, she felt the mortgage advisor was very patronising, and the call went on far too long.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6150738.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.