Santander UK Plc
Financial Ombudsman decision DRN-6149476 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr Z complains about how Santander UK Plc has dealt with the mortgage account he holds in joint names with his ex-partner.Mortgage administration
Santander treated his formal complaint as a “concern”.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6149476.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.