Lendable Ltd

Financial Ombudsman decision DRN-6148960 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mx B booked a holiday with a company I’ll call ‘P’. Mx B paid P £774.63 for the booking using her Zable credit card.Card dispute or chargeback

Zable didn’t explain to Mx B that they were considering a chargeback and Mx B had made it clear she wanted to raise a claim under s75.Complaint handling

Rules cited

Consumer Credit Act 1974, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6148960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.