Barclays Bank UK PLC

Financial Ombudsman decision DRN-6146397 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Barclays was wrong. At the point where it told him he must take up his offer by 5 August, that mortgage offer had already expired.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6146397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.