Barclays Bank Plc
Financial Ombudsman decision DRN-6146154 Upheld
Upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Ms M raised complaints with Barclays about how they had treated her as a vulnerable customerSupport for vulnerable customers
shortcomings in their service to Ms MService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6146154.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.