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Bank of Scotland Plc
Financial Ombudsman decision DRN-6144186 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Ms C explained that Ms F doesn’t have the capacity to understand or manage her financesSupport for vulnerable customers
Ms C’s unhappy that Bank of Scotland plc (“BOS”) is unable to automatically reject debit card payments when the balance of Ms F’s account is too lowService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6144186.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.