Lloyds Bank PLC

Financial Ombudsman decision DRN-6144125 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Lloyds suspended Ms K’s access to her accounts and placed a block on them.Funds blocked or frozen

Ms K said the situation was having a significant effect on her mental health and overall wellbeing.Support for vulnerable customers

Rules cited

Equality Act 2010, FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6144125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.