MONZO BANK LIMITED
Financial Ombudsman decision DRN-6140769 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Monzo subsequently wrote to Mrs D in March 2025 to confirm it was closing her account with immediate noticeAccount closed or refused
Mrs D also submitted a Data Subject Access Request (DSAR) to Monzo in June 2025.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6140769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.