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Secure Trust Bank Public Limited Company
Financial Ombudsman decision DRN-6139442 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
remove any notification to the credit reference agencies including any credit searches and the record of the accountCredit file reporting
the impact of Secure Trust’s failings on Mr CComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6139442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.