Santander UK Plc
Financial Ombudsman decision DRN-6137563 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M has complained about the way Santander UK Plc dealt with a claim for money back in relation to a transaction he made using his credit card.Card dispute or chargeback
Finally, I agree the claim should have been handled better. I think Santander should have got to grips with it sooner rather than saying Mr M needed to go to another alternative dispute resolution scheme.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6137563.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.