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Bank of Scotland Plc
Financial Ombudsman decision DRN-6134520 Upheld
Upheldoutcome, as published by the Ombudsman
£24,000redress stated in the decision
Wed May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs C complain that Bank of Scotland plc reported incorrect information about their mortgage to the credit reference agenciesCredit file reporting
failure to adjust its communications to Mr C caused additional distress over a number of years that could have been avoidedSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6134520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.