Halifax Limited

Financial Ombudsman decision DRN-6134292 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains that Bank of Scotland plc trading as Halifax hasn’t provided him with a refund for some transactions made to an overseas gambling site.Card dispute or chargeback

The complaints team took too long to reach an outcome.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6134292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.