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Wise Payments Limited
Financial Ombudsman decision DRN-6134145 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Wise Payments Limited didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Wise card.Card dispute or chargeback
Wise should compensate Mr W for how it handled his chargeback request and for not initially implementing his communication needs.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6134145.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.