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Financial Ombudsman decision DRN-6133603 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

I’m satisfied Mr G didn’t consent to those applications and didn’t have any knowledge of them until he was contacted by the DCA.Unauthorised transaction

Arrange for all record of the credit agreement and debt to be removed from Mr G’s credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6133603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.