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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN-6132539 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Aviva made a mistake – it failed to set up the cash reserve facility on Mr and Mrs F’s lifetime mortgage when they took it out in 2023.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6132539.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.