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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6132104 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Treatment in financial difficulty
In the Ombudsman’s words
disabled online and digital access to his accountsFunds blocked or frozen
NatWest takes such action to prompt the customer, Mr D in this case, to get in touch to discuss repayments.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6132104.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.