Barclays Bank UK PLC

Financial Ombudsman decision DRN-6130338 Upheld

Upheldoutcome, as published by the Ombudsman

£999redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

he went onto the reversionary variable rate and ended up paying more than he would have done had he been able to get a new interest rate productInterest and rates

the fixed interest rate product on his jointly held mortgage was endingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6130338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.