TSB Bank plc

Financial Ombudsman decision DRN-6129523 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr D and Mrs R complained to TSB that it had mis-sold the mortgageProduct mis-sold

TSB did not communicate the outcome of the 2025 valuation in a timely mannerMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6129523.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.