Nationwide Building Society

Financial Ombudsman decision DRN-6129252 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss B complains that Nationwide Building Society wrote to her after her mortgage was redeemed suggesting there was a balance still to pay.Mortgage administration

Miss B is unhappy about the poor service and that Nationwide didn’t check the mortgage balance before sending the letter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6129252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.