Santander UK Plc
Financial Ombudsman decision DRN-6128694 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
migrate its account, which is free from fees to an account which incurs a monthly feeCharges and fees
complaint handling isn’t an activity that falls within our jurisdictionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128694.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.