Santander UK Plc
Financial Ombudsman decision DRN-6128214 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
O, a limited company, complains that Santander UK Plc didn’t send closing statements on its accounts despite repeated requests.Account closed or refused
O says that the final response letter to the complaint didn’t deal with the issue of missing statements.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.