Bank of Scotland Plc

Financial Ombudsman decision DRN-6128040 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Product mis-sold

In the Ombudsman’s words

Through a series of events, he was encouraged to apply for loans with Halifax.APP scam refund refused

Mr H has complained Bank of Scotland plc, trading as Halifax, is holding him liable for a loan that he didn’t authorise.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.