Firms › Santander UK Plc ›

Santander UK Plc

Financial Ombudsman decision DRN-6126840 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs C has complained that Santander UK Plc (“Santander”) continued to allow her to use her overdraft over an extended period and even when she made it clear that she was in financial difficulty.Treatment in financial difficulty

I think Santander acted unfairly when it continued charging overdraft interest, fees and any associated charges on Mrs C’s facility from November 2023.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6126840.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.