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N.I.I.B. Group Limited
Financial Ombudsman decision DRN-6125734 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Jan 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr S has complained that N.I.I.B Group Limited (“Northridge”) acted irresponsibly when it provided him with car financeIrresponsible lending
Pay Mr S £200 compensation for its failure to offer any advice or support when he was showing clear indicators of vulnerability.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6125734.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.