Revolut Limited

Financial Ombudsman decision DRN-6118041 Not upheld

Not upheldoutcome, as published by the Ombudsman

£320redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Revolut raised a chargeback dispute to help Miss G get a refund, but this was rejected as it had been made outside of the time limit rules that are set by the card scheme, Visa.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6118041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.