HSBC UK Bank Plc
Financial Ombudsman decision DRN-6117864 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr C added he felt HSBC’s multiple emails and calls constituted harassment. He asked for a full refund of overlimit charges and compensation for the distress caused.Charges and fees
Mr C complained to HSBC about what had happened. On 23 October 2025, HSBC’s complaints handler said it had tried to call him without success.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6117864.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.