Clydesdale Bank Plc
Financial Ombudsman decision DRN-6116534 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
He explained he is disabled and believes Virgin should make this provision for him as a reasonable adjustment under the Equality ActSupport for vulnerable customers
failed to send him certificates of interest despite requesting them multiple timesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6116534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.