PayPal UK Ltd

Financial Ombudsman decision DRN-6115828 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

PayPal placed a hold on the payment, so Miss C couldn’t withdraw it.Funds blocked or frozen

PayPal then asked Miss C for some information about the payment, proof the order had been sent to the buyer and it asked for Miss C’s identification.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6115828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.