HSBC UK Bank Plc
Financial Ombudsman decision DRN-6114469 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failed to put in place the rate switch they’d requestedMortgage administration
poor, including in how it dealt with their complaint and by closing it without their agreementComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6114469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.