MONZO BANK LIMITED
Financial Ombudsman decision DRN-6114248 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
failed to raise chargeback requests for her when she asked it toCard dispute or chargeback
Mrs W has complained that Monzo Bank Limited (‘Monzo’) failed to support her as a vulnerable consumerSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6114248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.