Santander UK Plc
Financial Ombudsman decision DRN-6104822 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss L has complained about how Santander UK Plc (Santander) dealt with her request to refund payments.Card dispute or chargeback
Santander has confirmed that it made a mistake which resulted in it requesting information from Miss L that it didn’t need to, when it initially misunderstood the dispute.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6104822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.