HSBC UK Bank Plc
Financial Ombudsman decision DRN-6104630 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
J has raised concerns that HSBC failed to set up a payment arrangement to support it when in financial difficulties.Treatment in financial difficulty
HSBC had previously agreed to waive any fees or charges associated with the overdraft however resumed charging interest in May and June 2025.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6104630.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.