Lloyds Bank PLC

Financial Ombudsman decision DRN-6103701 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs H and Mr H complain about the actions taken by Lloyds Bank Plc (Lloyds) when an unauthorised transaction was made on their account.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6103701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.