MONZO BANK LIMITED
Financial Ombudsman decision DRN-6103631 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
failed to raise chargeback disputes on her behalfCard dispute or chargeback
Monzo accepted that it ought to have realised Miss L was potentially vulnerable in September 2025 and offered her some supportSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6103631.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.