HSBC UK Bank Plc
Financial Ombudsman decision DRN-6102335 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
The estate complains that HSBC UK Bank Plc did not close one of Mr R’s accounts as it should have done after he died.Account closed or refused
HSBC accepts that... it made an error in not transferring funds to the estate in 2014Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6102335.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.