MONZO BANK LIMITED
Financial Ombudsman decision DRN-6102224 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
recording of a missed payment marker on his credit fileCredit file reporting
He also complained about the way Monzo handled three chargeback claimsCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6102224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.